Refund Policy

Last Updated: July 2026

Thank you for choosing Lumio POS, developed by Lumnix Solutions. We want to ensure that our customers have a rewarding experience while they are evaluating, evaluating, and purchasing our digital products and software subscriptions.

1. Digital Products and SaaS Subscriptions

As Lumio POS is primarily a digital product and a Software-as-a-Service (SaaS), we issue refunds for digital products within 14 days of the original purchase of the product.

We recommend contacting us for assistance if you experience any issues receiving or downloading our products, or if you face any technical difficulties during your initial setup.

2. Hardware and Accessories

For physical hardware and accessories purchased through our platform, you have 14 days to return an item from the date you received it. To be eligible for a return, your hardware must be unused, in the same condition that you received it, and in the original packaging.

3. How to Request a Refund

To request a refund within the 14-day period, please contact our support team with your order number, account details, and the reason for the refund request. Approved refunds will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days depending on your card issuer's policies.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

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